Recently T-Mobile just resumed selling Sidekick phones more than a month after suffering a server meltdown at Microsoft corp. Turns out that this meltdown caused Sidekick users to lose a majority of their personal information on their phone including contacts, pictures and more importantly phone numbers. The problem is that the Sidekick happens to be a phone that loses almost all of its data when the battery runs out, so due to this the data is backed up on a Microsoft server which restores this data over the network. Therefore, this server meltdown caused just about all of Sidekick users information to disappear.
Being a T-Mobile customer I have a very biased view on this whole situation, with that being said I think this is a perfect example of the amount of negligence this company exhibits on a regular basis. Sure T-Mobile managed to cover up their error by giving the customers $100 gift cards and dropping the price of sidekicks but I still do not think that is sufficient recompense for their mistakes. Lets think about it a $100 gift card to buy more T-Mobile garbage? I would have happily accepted a severance package from my overpriced contract that provides minimal services at best. Moving on, I beg to ask the question of how you can have your most popular selling phone lose all data with a loss of battery. So what do they do to patch this up? back up all of your personal data on a minimally reliable Microsoft server, obviously T-Mobile has learned nothing from Microsoft's history. I could go on and on about what an awful excuse for a phone that sidekick is but I would rather end here in saying this: Do not use T-Mobile.
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Why would a company make a phone, "loses almost all of its data when the battery runs out." This makes no sense to me. Maybe T-Mobile posted something about this issue on their website?
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